Shipping policy

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Our prices are mentioned in euros VAT included, without shipping costs and custom duties.

All products shipped outside of the European Union will be sold VAT excluded. Customs duties and other fees might be required by the local authority. These additional costs will be at your charge and
responsibility.

The prices listed on individual product pages are calculated based on the location you are shopping from. All orders have
to be paid in euros.

Duties

Customs duties and other fees might be required by the local authority. These additional costs are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.

Unfortunately, we have no control over these charges, and cannot tell you what the cost might be, as customs policies and import duties vary generally from country another. We suggest you to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

The customer must take full liability for any parcels returned to us due to unpaid customs charges. Postal charges return shipment costs, customs charges and handling fees will all be deductible from any refund due.

For customs fees, you must contact the local customs where the shipment was sent and provide proof of return and be reimbursed.

Once your purchase has been completed, a confirmation e-mail will be sent to the address that you provided us.

Once your order is placed, a standard processing time of up to 3 business days in average is required before the order is shipped out. Orders placed after 5pm (CET) may be processed the next business day, and orders placed on weekends and public holidays will be processed the
following business day starting at 9:00am (CET). During peak periods, processing times may exceed 2 business days.

Depending on your
location, delivery will normally take 2-7 business days from dispatch.
When shipping the parcel(s) we will provide you with the tracking number by email. You will thus be able to track your purchase(s) via our transporter’s website. Orders are handled and shipped from Monday to Friday between 10am and 5pm.

Please keep in mind that our shipping times should be used as a guide only and are based on time from dispatch.

SMETS provides high quality products. However, if you are not satisfied with your purchase, we commit ourselves to reimburse you. You have 14 days from the reception of the product to send it back to us.

To do so, please follow the guidelines of the Returns page here.

- Use the Fedex return airway bill provided by us to return your parcel.

- Join a copy of your invoice in the parcel.

- Please be cautious when trying on your purchases and return them in the same condition you received them.

- Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.

- Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping. When trying on footwear, please be cautious not
to mark the soles or damage the shoe box.

- Hosiery, lingerie and
swimwear items must be returned with the hygiene seals attached and in unopened and undamaged product packaging, where applicable. Lingerie and
swimwear must only be tried on over your own undergarments. We will not accept any returns that have been worn or are soiled.

- Jewelry must be returned in the same condition it arrived in, including all branded packaging and documents provided with it.

- Beauty and cosmetic products must be returned unopened and unused, with the seals of any packaging still intact.

Once your request is accepted, Plаce the return label you received with your parcel on the outside of the package and safely secure the box. Contact
Fedex to arrange a pickup or drop it at their nearest pickup point. Please note the return costs will be deducted from your refund. Customs fees may be withheld if returning from a country outside the EU. Your refund will be completed via the original payment method, excluding delivery return costs.

SMETS does not process direct
exchanges. We kindly ask that you return the merchandise for a refund and place a new order for the preferred item(s) at your earliest convenience. If it’s unclear, feel free to contact our Customer Care team to help facilitate the return via Tel: +352 621 401 164 or email: e-shop@smets.lu

If it appears that the items have been worn, washed, or are not in
original condition we will not be able to validate the return.

Any returns that do not meet our policy will be refused and re-shipped to sender at your charge. In this case, if the client does not pick up or refuses his parcel, no refund will be made.

Special releases such as raffles and collaborations may not be exchanged nor returned. This
will be notified on the raffle page or the product page.